How Equipped is Your Dispensing Solution to be Immune to These Disruptive Consumer-Side Changes?

 

How Equipped is Your Dispensing Solution - IDSvending.com

Dispensing office supplies in today’s office space

Modern work environment trends have changed workplace needs significantly over the past couple of years.  With changing consumer needs, experts predict that office-based work has changed forever. Businesses and employees worldwide have realized the advantages and disadvantages of working away from the confines of an office. Several companies are moving from 5 days a week at the office to alternate days. Some are even considering moving entirely to work from home. Ensuring the availability of necessary resources for the employees in such an environment requires innovative ways to distribute supplies.

Today’s IT departments grapple with challenges like controlled access, attacks from hackers, resource management, and several other responsibilities. They also must ensure uptime of the office employee so that business can go on as usual. This is genuinely an unenviable position, but thankfully, technology can help them address such needs and challenges efficiently.

Changing trends in the modern work environment

The differences between the environment at a local or a global business are blurring every day. The employee mix is becoming homogenous. Increased labor mobility is creating a multi-ethnic, multi-lingual, and multi-cultural office space. This influences the access to resources and supplies as human intervention can cause communication and semantics-related hurdles. Using equipment to distribute supplies virtually eliminates this. Of course, this does not mean machines can replace people, but using controlled dispensing equipment and the power of human intelligence can drive excellent efficiency and experiences.

There is generally a favorable disposition for the employee to work from home. A research report on Statista says about 81% of employees working from home report an increase or similar productivity levels compared to working from the office. Another report also says more than 75% of employers describe their companies as having the same or better office productivity. Such a high level of employer-employee agreement is a rare sight in any other aspect. 

Work from home is here to stay. And thus, employees must have real-time visibility to the status of their resource requests. Because unlike before, they now need to plan when to go to work and collect necessary supplies.

Pandemic or not, the workforce has become increasingly mobile. Concepts like hot-desking and coworking are changing the way people define the office. An employee may not even be sitting in the same bay or floor of the office every day. They may not even be sitting in the same building all day. They cannot rely on a centralized IT storage closet. Controlled and decentralized access to IT supplies is in great demand.

This is where IDS’s iQ Technology comes in. iQ Technology is our all-in-one and end-to-end solution for inventory and asset management. Our solution is all-in-one because it contains the software and hardware components that helps you take your hands from the wheel. iQ Technology is end-to-end because it covers all possible use cases from procurement, the physical dispensing, consumption tracking, and returns (in case of assets).

The diversity of devices and solutions in the modern work environment is genuinely phenomenal. Just ten years ago, casting and streaming devices were a part of emerging technology. Today, such devices form a part of routine presentations, discussions, workshops, and training sessions. Computer mice, business phones, slide controllers, and electronic notepads are other essentials in today’s office. There is a growing need for access to these pieces of technology. They also need replacement, repairs, or maintenance. Businesses that invest in dispensing and collecting technology that provides timely access to these gadgets are no longer options.

It also goes without saying that the solution that works for your organization will be built over time. Here too, our customer-centric R&D and implementation makes adoption easier with our modular offerings. The different packages cover everything from simple reporting and item management to credential-based access,  customizable alerts like product expiration, API/Pre-Authorization  etc.

In a world where handshakes have been replaced by elbow bumps and “Namaste,” physical transactions are becoming few and far between. The concept of hygiene at the workplace has taken a massive turn in the past few years. Everything has become contactless and socially distant. While the debate is still raging on the sustainability of these measures, the business must go on. Gladly, technology comes to the rescue again. Distributing supplies no longer need as much human touch as it needed before.

The office goer today is becoming more and more focused on personal success. Individual productivity is now everybody’s concern. Nobody wants downtime due to a lack of resources or faulty equipment. Timely access to necessary supplies is a critical factor for employee motivation. With IDS’s dispensing solutions there are no constraints on the type of supplies that you want to make available to your employees. From fragile, sophisticated electronics to stationery, our range of dispensing solutions cover it all. 

Lastly, business leaders and managers need data about the consumption of supplies. Technology enables this data-driven decision-making at all levels. Leaders can guarantee uptime, reduce waste, and improve productivity with better insights into consumption. Businesses can also use such technology to save costs, prevent resource hoarding, and improve profitability. Using automated controlled dispensing is now driven by demand from both sides. Employees need them for convenience, and employers need them for efficiency.

Controlled dispensing in the modern office

It is undeniable that modern work environment trends call for the technology that serves the unique nature of demand for IT and office supplies. The good news is that there is already proven technology available in the market from reputed suppliers that address this need. Such equipment can ensure the delivery of resources to the right recipient. 

IDS’s office supply dispensing solutions are constantly attuned to the fast-paced changes in customer requirements because we listen to our customers and keep our eyes open for emerging technologies that add value.  Our solutions are capable of helping achieve high-level mandates and board-room philosophies around productivity, resource consumption, cost optimization, to name a few. 

We help our customers achieve more by enhancing the trackability of assets and improving the performance of those assets through scheduled maintenance or repairs. They also provide transparency into the consumption and utilization of resources that give leaders informed decision-making power. They are also a vital component of the office process automation and the transformation towards a paperless office. The value that such technology brings through loss prevention, improved accountability, and support for material audit are simply icing on the cake.

Our team of consultants at IDS Vending can help you find the right combination of hardware and software that will serve the needs of the evolving office environment. Call us at 1-855-260-4771 to talk to an expert.

Are Smart Lockers the Missing Piece of Your Retail Strategy?

 

Are Smart Lockers the Missing Piece of Your Retail Strategy? - IDSVending.com

One cannot overstate the importance of the retail industry

Retail consumption keeps the economy humming along and is an essential indicator of its health. Governmental policies remain aware of the industry’s growth because it is a significant employer, directly employing one in ten employed individuals and indirectly supporting four in ten*.

The industry and its e-commerce component are growing

Customers in the US spent more than $471 billion on online retail in 2021, surpassing earlier projections of $469.24 billion. This figure does not include the festival-laden October to December quarter.

Since 2012, we have seen the ever-increasing e-commerce component in retail sales. And this does not look to be slowing down thanks to the ever-increasing number of internet users.

What does this mean for your retail sales strategy?

The past, present, and future of the industry show digital engagements will be a significant factor in the way forward. The revenue it brings in, its importance as a government policy influencer, the steady increase in internet users, and the steady increase in e-commerce retail sales underline the importance of digital engagements to your retail business strategy.

BOPIS and Click & Collect (C&C/BOPIL)

BOPIS: Buy-online-pay-in-store is a retail strategy, which, as the name indicates, helps customers buy the merchandise online then pay for and collect them at the store. Collection areas are dedicated only to this audience. BOPIS helps customers by providing an e-catalog to browse, make choices, and add to their shopping carts. 

BOPIL: Buy-online-pick-in-locker is a variation of BOPIS and is alternatively referred to as click and collect (C&C). Here, the customer comes to the store and can access the goods from lockers strategically placed by the retailer – in public places like airports, train stations, or in the store premises. Retailers also use mobile lockers placed on customized vehicles. 

Relevance of BOPIS and C&C Across Retail Formats

Smart locker technologies have universal applicability and value. A few of the top smart locker solution benefits could include

  • Mom & Pop/Department Stores: smart lockers will open up new monetization channels.
  • Discount/Dollar Stores: C&C helps reduce overheads, an example of which helps move a portion of payments online, reducing the need for POS machinery and consumables.  Also, it helps discount stores with multiple branches optimize the transfer of products within by optimizing  the online ordering and darkroom delivery workflows
  •  Supermarket/Warehouse Stores
  • Reducing overheads and space utilization
  • More intelligent inventory and procurement management
  • Specialty Stores: Smart lockers could enhance the customer experience. And tailor it to the merchandise. 
  • Malls
  • Smart locker solutions could help increase monetizable space
  • Real estate for ads – digital and conventional
  • E-Tailers: Smart lockers help provide last-mile connectivity to enhance the customer experience further.

Benefits of BOPIS and C&C That Will Attract More Sales

BOPIS and C&C solutions bring convenience to users and more value to retailers through the following.

  • Better accessibility for more sales: Our retail dispensing solutions optimize the quality of access to consumers.
    • Our solutions provide 24/7 availability ensuring convenient access to consumers and thereby increasing chances of sales.
    • All our solutions are ADA compliant.
    • Storage lockers are robust and tamper-proof, with the ability to vet and confirm the user’s credentials.
  • An optimized supply chain for more Return on Investment: IDS optimizes inventory management through iQ Technology.
    • Data for Insights: IDS provides a connected and future-technology-ready platform for collecting insights and converting them into actions.
    • Inventory Management: Better Procurement Strategies: Insights lead to cash-smart procurements, better cash flows, better revenue predictability, etc.
    • Just-In-Time Stocking: smart lockers make it easier and less time-consuming for retailers to stock, take stock, and restock inventory.
  • Enhanced customer experience for competitive advantage: Our solution’s features list ensures a seamless online to offline transition.
    • Cashless Transactions: Customers prefer cashless payments for both online and offline retail. BOPIS and C&C provide cashless payment systems. 
    • Contactless Delivery: smart lockers in both avatars – BOPIS and BOPIL help reduce high-risk personal interactions. 
    • Convenience: Customers have added flexibility in planning their purchases and spending less time between aisles while not losing the in-store experience.

Considerations to Choose the Ideal BOPIS and C&C Solutions

IDS offers both BOPIS and C&C solutions. Our automated retail machines are as simple as paying, scanning, and retrieving. There are three main components to any BOPIS or BOPIL solution – the smart locker, the control hardware, and the software. 

Our solutions eliminate the need for customers to wait in long lines while waiting to retrieve their ordered products. From the customer’s perspective, they see a smart locker accessible through their mobile devices. However, from a retailer’s point of view, there are multiple considerations to be made before you invest in a BOPIS or C&C solution and reap the benefits.

End-to-End Service Provider: When we say end-to-end, we mean it. We provide financing and leasing options to custom-developed solutions and a dedicated 24/7 support structure. Our Virtual Tracker solution is one example. We offer all of the necessary software, hardware, and support you need to take back control of your inventory.

Our 90 Years of Vending Industry Legacy: Last but not least, 2021 marked the 90th anniversary of our parent company, The Wittern Group. We have placed customer success as our driving force, which reflects in our patents, technology partnerships, use-case-specific applications, specialty applications, etc., in addition to actual customer success

BOPIS and C&C ensure more retail revenues, but their success depends on the solution partner. IDS has proven success in the vending & dispensing industry for more than 90 years. With a  comprehensive product portfolio, focused R&D, machines and solutions exclusively made in the USA, and robust support ecosystems.

Contact IDS for BOPIS and C&C Solutions

IDS is here to support you and your organization’s needs. To find out more about our BOPIS solution, or other solutions offered by IDS, give us a call at 1-800-771-4446.