The IDS Customer Experience

“The report tells me what I need to know, how many are expiring, where they are located and the name of the medication. I really like that I can run the report for 90 or more days because I order replacement medications 3-4 months in advance, plus my regular stock… so I know I won’t run out. Now instead of having to do a count by hand at the end of the month or so I check them in when I receive them and simply run the reports I need.”

Capt Beth Hines
Jacksonville NC (Onslow County EMS)

“During various visits by the Ohio Board of Pharmacy, they have noted that they are impressed with how Jackson Township Fire uses the machine to control access to supplies. The UCapIt machine is the future of where EMS inventory control is headed, as everyone needs to watch expenses and inventory closely, to better adhere to budgets and departmental expectations.”

William Dolby, EMS Captain
Jackson Township Fire Department (Ohio)

“If there is an incident overnight and a critical piece of equipment is needed, whether it breaks or it’s used on a patient, they will be able to get it immediately.”

Michael Baker, Chief of EMS
Tulsa Fire Department (Oklahoma)

“We will pay for the machine in 2 ½ years just based off of direct drug costs alone. That doesn’t take into account man-hours spent doing inventory prior to the machine.”

“Littleton has had their CAP dispenser for over two years and would be happy to share their success with you. They are very creative at Littleton. This machine is used for controlled substance restocking for the EMS vehicles. But we are told they actually put a few snacks in the bottom row so the EMS staff can also get a yummy snack with their ID. We doubt the wives are getting automatic email alert notifications when their dieting husbands get a snack in the middle of the shift… but it’s possible to do. We can be as transparent as you want. Wayne M. Zygowicz, the EMS Chief at Littleton Fire Rescue in Colorado (and JEMS blog author) shared this photo with us of Firefighter Tim Urban running his prox card through the CAP dispenser.”

“With IDS’ Textile Management System it is easier for us to keep track of our surgical scrub stock. The scrubs are always there in the sizes you need. We are happy to be utilizing IDS’ ScrubTrak program and hope it can be used in more hospitals.”

“The integration of IDS’ iQ Technology software with our existing point-of-sale (POS) system drives the success of our 300 machine healthy vending program. Plus, the software’s real-time reporting and alerts allows us to manage the program efficiently and effectively. In the 2016-17 school year alone over $1.2M of revenue was generated by the machines.”

“IDS machines are versatile and lockers allow us flexibility to offer larger items like protein bags. There are many benefits over other suppliers. IDS provides value through in-house financing with competitive rates, its service entity network, and backend software that’s easy to use. IDS has the capacity to scale with us as we grow.”

“Our vending machines are great and perform like they’re brand new. IDS is the perfect solution and working with them is a very positive experience. We evaluated other suppliers, and IDS had the best technological solution. The machines are embraced by the team and popular in the office.”

“IDS vending machines have truly transformed our organization. I used to be inundated with requests for IT peripherals and other office supplies, but since implementing the vending machines these requests have dropped to almost none. Plus, employees love that they can access all the supplies they need 24/7 without waiting for assistance from the IT staff and now the IT team spends much less time setting up things. Our breakeven occurred after only five months – the ROI is amazing!”

“The cost reduction we realized once we had implemented IDS’ UCapIt solution is a big benefit to us. We spend less time doing the manual count and the paperwork to keep track of the physical inventory. Plus, we receive notifications from the web service that allow us to track all of our equipment, certifications and product in real-time. With IDS’ UCapIt, we were able to reduce inventory time and save money. IDS’ UCapIt system is extremely easy to use and manage. I would recommend the system to other agencies that are looking to reduce costs and efficiently increase their inventory tracking capabilities.”