Broken Items

A keyboard or mouse or power supply failure is the most typical example in this case. Having quick access to these items allows the employee to return to productivity in a timely fashion with minimum intervention (time and effort) by help desk staff or supply administration.

This is arguably the most common use case for IT supply vending machines. Office item dispensers are stocked with the most commonly used items and placed in centralized areas throughout the organization’s worksite allowing easy access, tracking of usage, and minimal interruption to all involved.

Step-by-Step Process Flow

1

Mouse Breaks

Employee’s mouse quits working. Determines the mouse is broken / defective and must be replaced.
2

Accessing the Machine

Employee goes to the machine and inputs in their employee ID or swipes ID card at the machine to initiate a dispensing session.
3

Authentication

Machine sends ID/PIN to the server for authentication and restriction information is retrieved from the database (restriction information is based on departmental limits or other criteria as desired). If the employee is validated the dispensing session continues, otherwise the dispensing session terminates.
4

Product Selection and Retrieval

Employee selects the desired product using the keypad. If the restriction criteria allows, the item is dispensed and the employee retrieves the item.
5
Information Sends to Database
Transaction information is sent to the database including:
- Time and date
- Account, site, machine
- Product(s) dispensed
- Employee name / ID
- Department (if required)
6

Session Ends

End the dispensing session.

Industries

You manage your most valuable assets: Your Employees. IDS takes care of the rest.

IDS specializes in equipping organizations across numerous industry verticals with innovative, controlled dispensing solutions in order to maintain efficiency and security 24/7/365.

Supply Chain Management

Manufacturing & Distribution Center

Enterprise & Corporate

Leisure & Hospitality

Education & Universities

Retail – Food Service & Restaurants

Retail – BOPIS and B2C eCommerce

Retail – Gym & Fitness

Emergency Medical Services

What Customers Are Saying About IDS IT Asset Management Software

"IDS machines are versatile and lockers allow us flexibility to offer larger items like protein bags. There are many benefits over other suppliers. IDS provides value through in-house financing with competitive rates, its service entity network, and backend software that’s easy to use. IDS has the capacity to scale with us as we grow."

Taryn Watson, President – The WOD Market

"If there is an incident overnight and a critical piece of equipment is needed, whether it breaks or it’s used on a patient, they will be able to get it immediately."

Michael Baker, Chief of EMS - Tulsa Fire Department

"Our vending machines are great and perform like they’re brand new. IDS is the perfect solution and working with them is a very positive experience. We evaluated other suppliers, and IDS had the best technological solution. The machines are embraced by the team and popular in the office."

Daniel Bolens, Desktop Services Specialist – JAMF Software

"The report tells me what I need to know, how many are expiring, where they are located and the name of the medication. I really like that I can run the report for 90 or more days because I order replacement medications 3-4 months in advance, plus my regular stock… so I know I won’t run out. Now instead of having to do a count by hand at the end of the month or so I check them in when I receive them and simply run the reports I need."

Capt Beth Hines - Onslow County EMS

"The integration of IDS’ iQ Technology software with our existing point-of-sale (POS) system drives the success of our 300 machine healthy vending program. Plus, the software’s real-time reporting and alerts allows us to manage the program efficiently and effectively. In the 2016-17 school year alone over $1.2M of revenue was generated by the machines."

Julie Hedine, Pasco County School District

"IDS vending machines have truly transformed our organization. I used to be inundated with requests for IT peripherals and other office supplies, but since implementing the vending machines these requests have dropped to almost none. Plus, employees love that they can access all the supplies they need 24/7 without waiting for assistance from the IT staff and now the IT team spends much less time setting up things. Our breakeven occurred after only five months - the ROI is amazing!"

Kyle Williams, IT Support Specialist - GoSpotCheck

"The cost reduction we realized once we had implemented IDS’ UCapIt solution is a big benefit to us. We spend less time doing the manual count and the paperwork to keep track of the physical inventory. Plus, we receive notifications from the web service that allow us to track all of our equipment, certifications and product in real-time. With IDS’ UCapIt, we were able to reduce inventory time and save money. IDS’ UCapIt system is extremely easy to use and manage. I would recommend the system to other agencies that are looking to reduce costs and efficiently increase their inventory tracking capabilities."

Rich Tvelia, EMT-CC - Mastic Beach Ambulance Company

Broken Items

Step-by-Step Process Flow

Mouse Breaks

Accessing the Machine

Authentication

Product Selection and Retrieval

Information Sends to Database

Session Ends