Broken Items

A keyboard or mouse or power supply failure is the most typical example in this case. Having quick access to these items allows the employee to return to productivity in a timely fashion with minimum intervention (time and effort) by help desk staff or supply administration.

This is arguably the most common use case for IT supply vending machines. Office item dispensers are stocked with the most commonly used items and placed in centralized areas throughout the organization’s worksite allowing easy access, tracking of usage, and minimal interruption to all involved.

Step-by-Step Process Flow

  • 1

    Mouse Breaks

    Employee’s mouse quits working. Determines the mouse is broken / defective and must be replaced.

  • 2

    Accessing the Machine

    Employee goes to the machine and inputs in their employee ID or swipes ID card at the machine to initiate a dispensing session.

  • 3


    Machine sends ID/PIN to the server for authentication and restriction information is retrieved from the database (restriction information is based on departmental limits or other criteria as desired). If the employee is validated the dispensing session continues, otherwise the dispensing session terminates.

  • 4

    Product Selection and Retrieval

    Employee selects the desired product using the keypad. If the restriction criteria allows, the item is dispensed and the employee retrieves the item.

  • 5

    Information Sends to Database

    Transaction information is sent to the database including:

    • Time and date
    • Account, site, machine
    • Product(s) dispensed
    • Employee name / ID
    • Department (if required)
  • 6

    Session Ends

    End the dispensing session.


You manage your most valuable assets: Your Employees. IDS takes care of the rest.

IDS specializes in equipping organizations across numerous industry verticals with innovative, controlled dispensing solutions in order to maintain efficiency and security 24/7/365.

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