New User / Repair
New User / Repair most commonly utilizes a will-call application rather than an on-demand dispensing solution. Will-call is implemented using lockers that are electronically controlled through a web interface. The exact way this would be implemented within your organization depends on your current processes and how the current system could be adapted and integrated into existing processes.
For this example, let’s say an employee contacts the help desk to report a laptop failure. The employee needs a new laptop, which is re-imaged with their latest backup. The helpdesk could provide a one-time use code that allows the employee to open a specific locker, pre-stocked with replacement laptop. The employee would access the locker and take the replacement laptop.
By pre-stocking and distributing items from these on demand IT supply vending machines located throughout the organization’s worksite, time is saved and work interruptions are minimized on both the side of the helpdesk personnel as well as the employee requesting service. This solution allows helpdesk / phone support personnel to be centralized. In the case of a new user requiring more than just one piece of equipment the same approach could be used, however the locker would contain a “start-up kit” rather than just a single item.
Step-by-Step Process Flow
Employee experiences a laptop failure and requires a replacement laptop to continue working
Contact Help Desk
Employee contacts the help desk / submits a new ticket to the help desk with the request for a replacement laptop.
Help Desk Validates
Help desk validates the request, re-images a replacement laptop with the latest backup, and places the replacement laptop in the locker. Help desk then issues a one-time use code to employee in order to access the specific locker that was pre-stocked with the replacement laptop.
Code is Entered and Authenticated
Employee enters unique one-time use code at the locker control panel. Machine sends code to verify authentication and if the code is value, the session continues, otherwise the session terminates.
System opens the correct locker and the employee retrieves the replacement lap.
Information Sends to Database
Transaction information is sent to the database:
- Time and date
- Account, site, machine
- Locker used
- Trouble ticket number
End the session
You manage your most valuable assets: Your Employees. IDS takes care of the rest.
IDS specializes in equipping organizations across numerous industry verticals with innovative, controlled dispensing solutions in order to maintain efficiency and security 24/7/365.