In today’s fast-paced business environment, efficient and secure access to IT equipment is crucial for maintaining productivity. IDS’ iQ Technology’s Will Call feature offers a game-changing solution for organizations looking to streamline their device management processes. This innovative approach allows employees to obtain and return essential IT devices quickly and securely without constant IT staff intervention. Let’s explore how the Will Call feature can transform your operations.
Will Call: A Simple, Secure Solution
IDS’ Smart Lockers are powered by iQ Technology, a cloud-based inventory management system. iQ Technology gives users complete visibility and control over their inventory and enables easy inventory management with real-time analytics, reporting tools, and additional features. A feature of iQ Technology is Will Call, which provides an efficient, secure, and convenient way for employees to obtain and return devices.
Here’s how Will Call works:
- Device Request: An employee’s device is malfunctioning, so they submit a Will Call request to IT for a replacement device.
- IT prepares the equipment: IT receives the request and places the replacement device in a secure and designated locker bay.
- Employee Notification: When the replacement device is ready for pickup, an email with a specific access code is sent to the employee notifying them that their device is ready for pickup.
- Self-Service Pickup and Drop Off: Using the unique pickup code, the employee can retrieve the replacement device from the designated locker bay and place the malfunctioning device in the same locker.
- IT Notified: IT receives an alert that the loner device has been picked up, and the malfunctioning device is ready for pickup.
The Will Call feature streamlines the equipment distribution process, eliminating the need for physical handoffs, reducing paperwork, and ensuring a secure chain of custody.
Will Call benefits new hires and remote workers by simplifying access to essential job equipment. For instance, IT departments can pre-stock lockers with necessary devices and supplies and then provide access codes via email when needed. This approach is particularly advantageous for remote workers who may only visit the office occasionally and for new hires who require quick access to their work equipment. By leveraging the Will Call feature, companies can ensure that all employees have timely access to the necessary equipment to perform their jobs effectively.
Learn more about iQ Technology’s Will Call Feature by watching this video:
Benefits Beyond Convenience: Increased Accountability and Reduced Costs
The advantages of Will Call extend far beyond simply offering convenience. Here are some key benefits:
- Improved Accountability: IT staff can monitor the status of devices in real time and track when devices are picked up and returned, providing a clear audit trail and preventing devices from being lost or stolen.
- Reduced Costs: Lost or misplaced equipment can be a significant expense. Securely storing devices in a smart locker prevents unauthorized access and prevents devices from being lost or stolen, saving your organization money on replacements.
- Enhanced Productivity: Employees can pick up their new device at their convenience, eliminating time spent waiting at the IT help desk and minimizing productivity losses. Streamlining device management reduces the workload for IT Teams, allowing them to focus on more complex tasks and improve overall efficiency.
Transform Operations with 24/7 Self-Service Access
As businesses evolve in an increasingly digital and flexible work environment, solutions like iQ Technology’s Will Call feature are becoming essential.
By utilizing iQ Technology’s Wll Call feature, businesses can streamline device management, improve productivity, reduce the workload on IT staff, improve device security and accountability, and support both in-office and remote workers with equal efficiency.
The Will Call feature isn’t just a convenience—it’s a strategic tool that can drive operational excellence and employee satisfaction. As you optimize your workplace for the future, consider how this smart locker solution could transform your IT asset management and empower your workforce. To learn more about how IDS’s Smart Lockers, powered by iQ Technology, can benefit your organization, request a personalized demo today.
